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SIP Signaling Features
A31003-H8022-F100-2-7618, October 2006
16-4 HiPath 8000 V2.2, Feature Description Guide
sip_signaling_features.fm
Integration with HiPath ProCenter
16.4.2 Functional Operation
With the HiPath 8000 integration, the HiPath ProCenter server communicates with the HiPath
8000 via CSTA XML. This allows the HiPath ProCenter server to monitor user (agent) and
group (hunt group) devices.
The media server is always used to play music in queue, and is the default during any HiPath
ProCenter queue processing flow when there is no other step. If only a basic announcement is
needed, the media server can also be used to play an announcement based on the
configuration at the hunt group level, but the announcements are not really controlled by the
HiPath ProCenter Manager.
All calls to the contact center are routed to an initial hunt group that is configured in a pair with
a music on hold hunt group. This pair of hunt groups must be configured in the HiPath 8000 to
support the HiPath ProCenter solution as follows:
● Initial hunt group: This hunt group with a manual hunting sequence with an intercept
treatment configured to play ringback, followed by an announcement to the caller through
the media server associated with the HiPath 8000. All dialable numbers that provide
access to the contact center should point to an initial hunt group.
● Music on hold hunt group: This hunt group is also configured with a manual hunting
sequence, with an intercept treatment configured to play music on hold to the caller through
the media server associated with the HiPath 8000.
With a manual hunting sequence, the switch does not directly distribute calls from the hunt
group. Provided that a CSTA monitor is in place on the hunt group, calls remain queued unless
HiPath ProCenter moves them using CSTA.
>
If more sophisticated announcements and call treatment are required, including
announcements per routing strategy, performance announcements, menus and digit
collection, the Call Director feature should be used. Refer to the following for more
information:
●
HiPath ProCenter, V7.0, Hardware Integration Guide
●
HiPath ProCenter, V7.0, Installation and Maintenance Guide
●
HiPath ProCenter, V7.0, Manager Guide
●
HiPath ProCenter, V7.0, Planning and Design Guide
>
Refer to Section 7.2, “Hunt Group”, on page 7-3 for more information about hunt
groups and manual hunting.
- HiPath 8000 Version 2.2 1
- *1PA31003-H8022-F100-2-7618* 2
- History of Changes 0 3
- History of Changes 4
- Contents 0 5
- 10
- 5848TOC.fm 10
- 1 Important Notices 11
- About This Book 12
- 1.1.5 Related Information 13
- Important Notices 14
- >106774 15
- Documentation Feedback 16
- 2 SIP Endpoint User Features 17
- 2.1 Endpoint Types Overview 18
- 2.1.2 optiClient 130 S 18
- 2.1.3 optiPoint 150 S 18
- 2.2 Endpoint Features Summary 19
- Endpoint Features Summary 21
- Stop/Escape key 21
- directories 23
- 3.1.1 Definition 28
- 3.1.2 Functional Operation 28
- 3.2 Delayed Ringing 29
- 3.2.1 Definition 29
- 3.2.2 Functional Operation 29
- 3.3 Direct Station Select Key 30
- 3.3.1 Definition 30
- 3.3.2 Functional Operation 30
- 3.3.3 Networking 31
- 3.4 Keyset Operation Modes 31
- 3.4.1 Definition 31
- 3.4.2 Functional Operation 32
- Keyset Operation Modes 33
- 3.4.3 CDR 34
- 3.5 Line Focus 34
- 3.6 Line Key Operation Modes 34
- 3.6.1 Definition 34
- 3.6.2 Functional Operation 35
- 3.6.3 CDR 35
- 3.7 Line Reservation 35
- 3.7.1 Definition 35
- 3.7.2 Functional Operation 36
- 3.8 Manual Hold 36
- 3.8.1 Definition 36
- 3.8.2 Functional Operation 36
- 3.9 Multiline Appearance 37
- 3.9.1 Definition 37
- 3.9.2 Functional Operation 38
- 3.9.3 Networking 38
- 3.9.4 CDR 38
- 3.10.1 Definition 39
- 3.10.2 Functional Operation 39
- 3.11 Multiline Preference 40
- 3.11.1 Definition 40
- 3.11.2 Functional Operation 40
- 3.12 Phantom Lines 41
- 3.12.1 Definition 41
- 3.12.2 Functional Operation 41
- 3.12.3 CDR 41
- 3.13 Preview 42
- 3.13.1 Definition 42
- 3.13.2 Functional Operation 42
- 3.14.1 Definition 43
- 3.14.2 Functional Operation 43
- Features 45
- 4.1.1 Definition 46
- 4.1.2 Functional Operation 47
- 4.2.1 Definition 48
- 4.2.2 Functional Operation 49
- 4.3.1 Definition 49
- 4.3.2 Functional Operation 50
- 4.4.1 Definition 50
- 4.4.2 Functional Operation 51
- 4.6.1 Definition 52
- 4.6.2 Functional Operation 53
- 4.7.1 Definition 53
- 4.7.2 Functional Operation 53
- 4.8.1 Definition 54
- 4.8.2 Functional Operation 54
- 4.9 Call Forwarding—Return 54
- 4.11.1 Definition 55
- 4.11.2 Functional Operation 56
- 4.12.1 Definition 57
- 4.12.2 Functional Operation 58
- 4.13 CDR 58
- 5 Other User Features 61
- 5.1.3 Traffic Measurements 62
- 5.1.4 CDR 63
- 5.2 Automatic Callback 63
- 5.2.1 Definition 63
- 5.2.2 Functional Operation 63
- 5.3 Automatic Recall 64
- 5.4 Caller Identity Service 64
- 5.4.1 Definition 64
- 5.4.2 Networking 65
- 5.5.1 Definition 66
- 5.5.2 Functional Operation 66
- 5.5.3 Networking 67
- 5.6 Calling Name Delivery 67
- 5.6.1 Definition 67
- 5.6.2 Functional Operation 67
- 5.6.3 Networking 68
- 5.7.1 Definition 68
- 5.7.2 Functional Operation 68
- 5.8 Calling Number Delivery 69
- 5.8.1 Definition 69
- 5.8.2 Functional Operation 69
- 5.8.3 Networking 69
- 5.9.1 Definition 70
- 5.9.2 Functional Operation 70
- 5.10 Click to Answer 70
- 5.11.1 Definition 71
- 5.11.2 Functional Operation 71
- 5.11.3 Networking 72
- 5.12.1 Definition 73
- 5.12.2 Functional Operation 73
- 5.14 Hot Desking 74
- 5.14.1 Definition 74
- 5.14.2 Functional Operation 74
- 5.15 Last Number Redial 75
- 5.16.1 Definition 75
- 5.16.2 Functional Operation 76
- 5.17 Return Call 76
- 5.17.1 Definition 76
- 5.17.2 Functional Operation 77
- 5.18 Screen List Editing 77
- 5.19.1 Definition 77
- 5.19.2 Functional Operation 78
- 5.19.3 Traffic Measurements 78
- 5.19.4 CDR 79
- 5.20.1 Definition 79
- 5.20.2 Functional Operation 80
- 5.21 Selective Call Rejection 81
- 5.21.1 Definition 81
- 5.21.2 Functional Operation 81
- 5.21.3 Traffic Measurements 81
- 5.21.4 CDR 82
- 5.22 Serial Ringing 82
- 5.22.1 Definition 82
- 5.22.2 Functional Operation 83
- 5.22.3 CDR 84
- 5.23 Simultaneous Ringing 85
- 5.23.1 Definition 85
- 5.23.2 Functional Operation 85
- Simultaneous Ringing 86
- 5.23.3 CDR 87
- 5.24 Station Dialing 87
- 5.24.1 Definition 87
- 5.24.2 Functional Operation 88
- 5.25.1 Definition 89
- 5.25.2 Functional Operation 89
- 5.26 Teleworking 90
- 5.27.1 Definition 91
- 5.27.2 Functional Operation 91
- 5.28 Transfer 92
- 5.28.1 Definition 92
- 5.28.2 Functional Operation 93
- Transfer 94
- 5.29 Transfer Security 96
- 5.29.1 Definition 96
- 5.29.2 Functional Operation 96
- 5.29.3 CDR 97
- Transfer Security 98
- 6 Business Group Features 99
- 6.1.2 Functional Operation 100
- Business Group Access Codes 101
- 6.5 Business Group Billing 102
- 6.7.1 Definition 103
- 6.7.2 Functional Operation 104
- 6.9.1 Definition 105
- 6.9.2 Functional Operation 106
- 6.9.3 Measurement Types 106
- 6.11 Direct Inward Dialing 107
- 6.12 Direct Outward Dialing 108
- 6.12.1 Definition 108
- 6.12.2 Functional Operation 108
- 6.13 Distinctive Ringing 108
- 6.13.1 Definition 108
- 6.14 Extension Dialing 109
- 6.14.1 Definition 109
- 6.14.2 Functional Operation 109
- 6.17 Station Restrictions 110
- 6.17.1 Definition 110
- 6.17.2 Functional Operation 111
- 6.17.3 Networking 112
- 6.18 Voice VPN 112
- 7 Other Group Features 113
- 7.1.2 Functional Operation 114
- 7.1.3 Networking 114
- 7.2 Hunt Group 115
- 7.2.1 Definition 115
- 7.2.2 Functional Operation 116
- 7.2.3 Networking 117
- 7.3 Hunt Group—Make Busy 117
- 7.3.1 Definition 117
- 7.3.2 Functional Operation 117
- 7.4 Hunt Group—Music On Hold 118
- 7.5 Hunt Group—Night Service 118
- 7.5.1 Definition 118
- 7.5.2 Functional Operation 118
- 7.7 Hunt Group—Overflow 119
- 7.8 Hunt Group—Queuing 120
- 7.8.1 Definition 120
- 7.8.2 Functional Operation 120
- Hunt Group—Stop Hunt 121
- 7.10.3 Measurement Types 122
- 8 Emergency Calling Features 123
- 8.2 Configuration Options 124
- 8.3 Functional Operation 124
- 8.3.1 HiPath 4000 Gateway 125
- Functional Operation 126
- 8.3.2 RG 8700 Gateway 127
- 8.3.3 Cisco Gateway 127
- 9.2.1 Definition 129
- E.164 Compliance 130
- 9.4.3 Networking 131
- 9.7.1 555-1212 Line Numbers 132
- 9.7.2 Carrier Access Codes 132
- 9.7.3 Destination Codes 132
- Routing Features 133
- 9.8.7 Time-of-Day Routing 135
- 9.9 Vertical Service Codes 135
- 9.10 Virtual DN 136
- 10.1 Definition 137
- 10.2 CAC Groups and Policies 138
- 10.3 Functional Operation 139
- 10.4 CAC Rerouting 140
- 10.5 Call Denial 141
- 10.7 Traffic Measurement 142
- 11 PRI Features 143
- 11.5 PRI Trunking 144
- 12 QSIG Tunneling Features 145
- Definition 146
- 12.2 Functional Operation 147
- 12.3 Release Links 147
- 12.5 Call Hold 148
- 12.6 Transfer 149
- 12.7.1 Call Pickup—Group 150
- 12.7.3 Hunt Group 150
- 12.7.4 Intercept Treatment 151
- 12.7.6 Voice Mail 152
- 12.8 CDR 152
- 13 CDR Features 153
- 13.4 Security 154
- 13.5 Usage Reporting 155
- Usage Reporting 156
- 14 Security Features 157
- 14.2 Billing Records Security 158
- 14.2.1 Definition 158
- 14.2.2 Functional Operation 158
- 14.3 Data File Security 159
- 14.4.1 Definition 159
- 14.4.2 Functional Operation 160
- 14.5 Event Logging 160
- 14.5.1 Functional Operation 161
- 14.6 File Transfer Security 162
- 14.6.1 Definition 162
- 14.6.2 Functional Operation 162
- 14.6.3 FTP Security Options 162
- 14.9 IPsec Baseline 164
- 14.9.1 Definition 164
- 14.10 Login Categories 165
- 14.10.1 Definition 165
- 14.10.2 Functional Operation 165
- 14.11 Password Encryption 165
- 14.16 SIP Privacy Mechanism 167
- 14.16.1 Definition 167
- 14.16.2 Functional Operation 167
- 14.17 TLS Support 168
- 14.17.1 Definition 168
- 14.17.2 Functional Operation 168
- TLS Support 169
- 15 Serviceability Features 171
- 15.2 Backup and Restore 172
- 15.2.1 Definition 172
- 15.2.2 Functional Operation 172
- 15.3 Basic Traffic Tool 173
- 15.3.1 Definition 173
- 15.3.2 Functional Operation 173
- 15.5 Diagnostics Tool 174
- Element Mass Provisioning 175
- 15.9 Log File Retrieval Tool 176
- 15.10 Maintenance Manager 176
- 15.10.1 Definition 176
- 15.10.2 Functional Operation 176
- 15.11 On-Demand Audits 176
- 15.12 Process Debug Tool 177
- 15.14 Remote Restart 177
- 15.16 System Upgrade 178
- 15.17 VLAN Provisioning 178
- 16 SIP Signaling Features 179
- 16.2.2 Functional Operation 180
- 16.4.1 Definition 181
- 16.4.2 Functional Operation 182
- 16.5.1 Definition 183
- 16.5.2 Functional Operation 183
- 16.10.1 Definition 185
- 16.10.2 Networking 185
- 16.11.1 Definition 186
- 16.11.2 Networking 186
- 16.13 SIP Endpoint Support 186
- 16.14.1 Definition 187
- 16.14.2 Functional Operation 187
- 16.15 SIP Privacy Mechanism 188
- Suspended 189
- SIP UPDATE Method Support 190
- 17 CSTA Support Features 191
- 17.1 CSTA Protocol Interface 192
- 17.1.1 Definition 192
- 17.1.2 Functional Operation 192
- 17.1.3 Networking 192
- 17.2 CSTA Services Support 193
- Flexible Digit Processing 194
- 17.4 Data Synchronization 195
- Multiple Time Zone Support 196
- 18.1 Agent for OAM&P 197
- 18.2 Alarm Reporting 197
- 18.3 Announcements 198
- 18.4 Data Synchronization 198
- 18.5 Internal Audits 198
- 18.7 Local Management 199
- 18.8 Media Server Support 199
- 18.9.1 Definition 199
- 18.9.2 Functional Operation 200
- 18.10 Overload Handling 201
- 18.10.1 Definition 201
- 18.10.2 Functional Operation 202
- 18.11 Recovery Handling 203
- 18.12 SDP Transparency 203
- 18.12.1 Definition 203
- 18.12.2 Functional Operation 204
- 18.12.3 Application Examples 205
- 18.12.4 CDR 205
- 18.14 SOAP Interface 206
- 18.15 System History Log 206
- 18.15.1 Definition 206
- 18.15.2 Functional Operation 206
- 18.16 T.38 Fax Support 207
- T.38 Fax Support 208
- Alphabetical Feature Listing 222
- B Feature Access Codes 223
- C Supported SIP Methods 225
- Supported SIP Methods 226
- Numerics 227
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